Terms and Conditions

Terms and Conditions version 1.0 effective from August 24, 2026.

ONLINE STORE TERMS AND CONDITIONS

youngDECO.com

§1 GENERAL PROVISIONS

In this part of the Terms and Conditions, we introduce our company, indicate the easiest ways to contact us, and explain the meaning of key terms used later in the document.

1. The Online Store is available at: youngdeco.com, and also through its subdomains.

2. The Online Store is operated by: youngDECO Sp. z o.o. with its registered office in Warsaw, ul. Sarmacka 10d/3, 02-972 Warsaw, a company registered in the District Court for the capital city of Warsaw – in Warsaw, XIII Commercial Division of the National Court Register under KRS number: 0001069244, NIP: 9512582381, REGON: 526951060, share capital: PLN 5,000.00 (hereinafter: Seller)

3. Contact with the Online Store is possible:

a) by e-mail: shop@youngdeco.com;

b) by phone: 531 749 401 (call center open from 9:00 to 17:00, Monday to Friday, excluding public holidays);

c) using the correspondence address: youngDECO Sp. z o.o., ul. Sarmacka 10d/3, 02-972 Warszawa.

4. The above communication channels also serve as a contact point for service recipients within the meaning of the provisions of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a single market for digital services and amending Directive 2000/31/EC.

5. The Seller establishes a contact point for state authorities and the European Union and the Digital Services Council for the purpose of applying Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a single market for digital services and amending Directive 2000/31/EC (hereinafter: DSA) at the e-mail address: sklep@daag.com.pl. The appropriate languages for communication are Polish and English.

6. Acceptance of the Terms and Conditions is voluntary, but necessary to use selected functions of the Online Store (e.g., making a purchase).

7. The Terms and Conditions are made available free of charge in the Online Store in a way that allows Users to:

a) familiarize themselves with its content,

b) save its content by printing it themselves or saving it on a durable medium, e.g., downloading it in PDF format,

c) familiarize themselves with its currently valid version, as well as previous ones.

8. DEFINITIONS. Whenever the capitalized terms listed below are used later in the Terms and Conditions, they should be understood in the meaning given below, unless the context of their use clearly indicates otherwise:

a) PROMOTIONAL CAMPAIGN - special conditions for the sale of Products or provision of services, proposed by the Seller for a specified period, which the Customer may use under the terms specified therein, such as, for example, a reduction in the Price of a Product or a Promotional Set. The details of the Promotional Campaign are regulated by the Promotional Campaign Terms and Conditions, in accordance with the information made available within the Online Store. In the event of a Promotional Campaign, the provisions of the Promotional Campaign Terms and Conditions take precedence over the provisions of these Terms and Conditions.

b) BOK - Customer Service Office of the Online Store, which provides information regarding the activities conducted by the Online Store, including offered Products or Order fulfillment.

c) PRICE - the gross amount (including tax) expressed in Polish zlotys due to the Seller for the transfer of ownership of the Product to the Customer in accordance with the Sale Agreement and any other related services if the Customer expresses such a wish.

d) CUSTOMER - (1) a natural person; or acting through an authorized person (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity; having full legal capacity. If the Customer is a natural person with limited legal capacity, they undertake to obtain legally effective consent from their legal representative to conclude the Service Agreement/Sale Agreement and to present such consent at the Seller's request.

e) CONSUMER - a natural person performing a legal act with an entrepreneur not directly related to their business or professional activity, within the meaning of Article 22(1) of the Act of 23 April 1964, Civil Code.

f) CUSTOMER ACCOUNT – Electronic Service; a collection of resources in the Seller's ICT system, identified by an individual name (Login) and Password provided by the Customer, allowing the Customer to use additional functionalities of the Online Store. The Customer gains access to the Account using their Login and Password. The Customer logs into their Account after registering in the Online Store. The Account allows for saving and storing information about the Customer's address details for Product shipment, access to Order history, and other services provided by the Seller.

g) BASKET - Electronic Service made available to every Customer using the Online Store, enabling them to easily place an Order for one or more Products, occasionally enter discount codes enabling a price reduction under the terms specified in separate Promotional Campaign Terms and Conditions, view a summary of the Price of individual Products and all Products combined (including any shipping costs). The Basket also allows for establishing and modifying order details, in particular: the quantity of Products, delivery address, invoice details, delivery method, payment method. As part of the Basket service, the Seller may send the Customer an e-mail message about products remaining in the Basket or an unsuccessful/rejected payment transaction by the payment intermediary (transactional e-mail). The messages referred to above are transactional information and do not constitute commercial information within the meaning of separate provisions. The Basket collects offers for the conclusion of a Sale Agreement submitted by the Customer, i.e., within one Order, more than one offer to conclude a Sale Agreement can be submitted.

h) LOGIN - the Customer's username provided within the Store during the creation of the Customer Account.

i) NEWSLETTER - Electronic Service which allows all subscribed individuals to receive cyclical information about the Online Store, in particular about Products, current activities, marketing campaigns and Promotional Campaigns, to the e-mail address or phone number provided by the User, with their explicit consent.

j) PRODUCT - a movable item available in the Online Store that is the subject of a Sale Agreement between the Customer and the Seller, for a Price. The Product constitutes goods within the meaning of Article 2 point 4a of the Act of 30 May 2014 on consumer rights.

k) ENTREPRENEUR – CONSUMER - a Customer who is a natural person concluding an agreement directly related to their business activity, when the content of this agreement indicates that it is not of a professional nature for them, resulting in particular from the subject of the business activity performed, made available on the basis of provisions on the Central Registration and Information on Economic Activity.

l) TERMS AND CONDITIONS - this document defining, among other things, the rules for concluding Sale Agreements and the rules for providing and using services made available by the Seller via the Online Store to Users and Customers. The Terms and Conditions define the rights and obligations of the User, including the Customer and the Seller. In the scope of services provided electronically, these Terms and Conditions constitute the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services.

m) ONLINE STORE - an online sales service run by the Seller in Polish.

n) PRODUCT PAGE - a page in the Online Store where detailed information about the Product is presented.

o) CONTENT/CONTENTS - textual, graphic, or multimedia elements (e.g., product information, product photos, promotional videos, descriptions, comments) including works within the meaning of copyright and related rights law and images of natural persons, which are posted and disseminated within the Online Store by the Seller, the Seller's contractors, the Customer, or another person using the Online Store, respectively.

p) SALES AGREEMENT - a sales agreement within the meaning of the provisions of the Civil Code, concerning the sale by the Seller to the Customer of a Product for a Price increased by any additional fees, including shipping costs, the terms of which are specified in particular by these Terms and Conditions. The Sales Agreement is concluded between the Customer and the Seller using means of distance communication, after the Seller's acceptance of the Order under the terms specified in these Terms and Conditions. The Sales Agreement specifies in particular the Product, its main features, the Price, shipping costs, and other important terms. Each Product is the subject of a separate Sales Agreement. The Seller, within the functionality of the Online Store, for objective (factually justified) reasons, may reserve the right to conclude only one Agreement for several Products due to a direct relationship between the Products - e.g., a Promotional Set, according to the content of the Promotional Campaign Terms and Conditions.

r) SERVICE AGREEMENT - an agreement for the provision of an Electronic Service. The agreement is concluded between the Customer and the Seller using means of distance communication under the terms specified in these Terms and Conditions.

s) ELECTRONIC SERVICE - the provision of services by electronic means within the meaning of the Act of 18 July 2002 on the provision of electronic services, by the Seller to the Customer via the Online Store, in accordance with the Service Agreement. To the extent that services are provided by entities cooperating with the Seller, relevant provisions regarding the rules for using these services are contained in the terms and conditions concerning the provision of services by these entities.

t) VISITOR - a natural person browsing the resources of the Online Store, without the need to create a Customer Account and make a purchase.

u) USER - any natural person using the Online Store, including in particular a Consumer, an Entrepreneur – Consumer, and a person who views Content or uses Electronic Services, regardless of whether they have concluded a Sale Agreement.

w) ORDER - a declaration of will by the Customer expressing a direct intention to conclude a Sale Agreement remotely, submitted using means of distance communication, specifying the Product for which the Customer makes an offer to conclude a Sale Agreement and the Customer's data necessary for the eventual conclusion and performance of the Sale Agreement. Each Product's Order will be treated as an independent offer by the Customer to conclude a Sale Agreement (technical facilitation). During a Promotional Campaign, the Seller, within the functionality of the Online Store, for objective reasons, may condition the conclusion of one Sale Agreement for several Products as part of a Promotional Set, due to a direct relationship between the Products. The Order may be assigned a single number, and all offers will be processed in parallel. Acceptance of the Order means the conclusion of the Sale Agreement.

§2 RULES FOR USING THE ONLINE STORE

In the rules for using our Store, we explain what minimal technical requirements you must meet to use its functionalities without problems.

1. The minimum technical requirement for using the Online Store is to have:

1. an internet browser providing current manufacturer support, in particular one of the following browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari or another browser with comparable technical parameters, in an updated and manufacturer-supported version;

2. a device with internet access (e.g. phone or laptop);

3. an active e-mail address, in order to use certain functionalities of the Online Store.

2. The Seller does not guarantee that using the Online Store will be uninterrupted or free of technical errors. The Seller may temporarily restrict or suspend access to the Online Store due to technical, legal or security reasons. Wherever possible, it will inform Users in advance, and such interruptions will not affect the fulfillment of placed Orders.

3. The Seller is not responsible for the content of other websites and portals to which the Customer may be redirected when using links placed in the Online Store (e.g., courier companies or payment operators).

§3 SERVICES AND ELECTRONIC SERVICES IN THE ONLINE STORE

In the third part, we present the services and electronic services available in our Store. An Electronic Service is, for example, the Shopping Cart or the Newsletter. We explain how to submit a complaint regarding Electronic Services.

1. The Seller provides the following services and Electronic Services to Users, including Customers, via the Online Store, which generally do not require payment of a Price:

a) maintaining a Customer Account, if registered;

b) enabling Customers to place Orders and conclude Sales Agreements, on the terms specified in these Terms and Conditions;

c) presenting Customers with advertising content tailored to their interests, if consent is given by a natural person;

d) enabling Customers to use the Shopping Cart services;

e) enabling the addition of opinions about purchased products;

f) enabling the browsing of Content placed within the Store, including marketing content, in accordance with applicable law;

g) enabling the use of the AI Fitting Room.

h) enabling subscription to the Newsletter.

Customer Account

2. Additionally, for Customers who have created a Customer Account, the Seller provides the following services via the Online Store:

1. maintaining the Customer's session after they log in to the Account (via a browser);

2. storing and making available to the Customer via the Account the history of Orders;

3. enabling the modification of Customer data within the Customer Account;

4. sending a reminder message about products in the Customer's Shopping Cart.

3. Using the Account is possible after the Customer completes the following steps:

a) filling out the registration form by providing an email address and creating a password, familiarizing themselves with the personal data processing rules specified in the Privacy Policy, accepting the provisions of these Terms and Conditions and the Privacy Policy;

b) confirming the desire to create a Customer Account by activating the link in the email received at the provided email address (double opt-in process);

c) successfully registering, which will be confirmed by an email from the Online Store's Customer Service Office.

4. The User may also access the Customer Account functionality via an account created within the tool provided by Meta Platforms Ireland (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Facebook), Google Ireland Limited (with registered office at: Gordon House, Barrow Street, Dublin 4, Ireland) or Shopify Inc., a Canadian company, with registered office at 151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8 . In such a case, the aforementioned entities may collect data related to the User's activity in the Online Store.

5. The Service Agreement is concluded upon the Customer receiving confirmation of Customer Account registration, sent by the Seller to the email address provided by the Customer. The Account is provided free of charge for an indefinite period. The Customer has the right, at any time and without giving a reason, to delete the Account (cancel the Account) by sending a relevant request to the Seller (e.g., using the communication methods described in § 1 sec. 3 of the Terms and Conditions).

Shopping Cart

6. Using the Shopping Cart begins when the User adds the first Product to the Shopping Cart.

7. The Shopping Cart is a free service, for the period during which unpurchased Products are in the User's Shopping Cart. Upon placing an order and its successful payment, the service provision ends.

8. The Customer can independently correct the entered data within the "Shopping Cart" panel by adding or removing an item from the Cart. Removing one item may automatically result in the removal of another item from the Cart due to the direct relationship between the Products. The Cart also allows for setting and modifying order data, including: delivery address, invoice data, delivery method, and payment method.

 Newsletter

 9. The Newsletter service consists of: 

a) Users subscribed to it (Service Recipients) who have provided the Seller (Service Provider) with their email address, receiving commercial information about the Seller's and the Seller's partners' products and services electronically, including via automatic sending systems, in particular information about their current offer, promotions, discounts, and marketing campaigns (email marketing); 

b) Service Recipients who have provided the Service Provider with data including their first name, last name, street, house number, apartment number, postal code, city, country, in particular those who have placed an order or created an account in the Online Store, receiving commercial information about the Seller's and the Seller's partners' products and services by post, including in particular vouchers or dedicated promotional offers (marketing mailings);

c) Service Recipients who have provided the Seller with their phone number and consented to receiving messages via the WhatsApp application provided by WhatsApp LLC, receiving commercial information about the Seller's and the Seller's partners' products and services, including in particular information about their current offer, promotions, discounts, and marketing campaigns (WhatsApp marketing); 

d) Service Recipients who have provided the Seller with their phone number, including via automatic calling systems, receiving commercial information about the Seller's and the Seller's partners' products and services, including in particular information about their current offer, promotions, discounts, and marketing campaigns (SMS marketing).

10. The Newsletter service can be used after the User completes the following steps:

a) providing at least their email address or phone number in the designated field in the Online Store or checking the appropriate checkbox to receive commercial information by email;

b) accepting the provisions of these Regulations (including additionally by clicking on the activation link sent by the Seller to the email address provided by the Service Recipient) and confirming acquaintance with the Privacy Policy. The Service Provider may also provide other ways to accept the provisions of the Regulations.

11. The Newsletter service is provided for an indefinite period.

12. The Service Recipient has the option, at any time and without giving a reason, to unsubscribe from the Newsletter service (to resign from the service), in particular by sending a request to cease providing the Newsletter service to the contact details provided in § 1 para. 3 of the Regulations or by clicking on the deactivation link located in the email sent to the Service Recipient as part of the Newsletter service or by clicking on the appropriate button on the Online Store website, the link to which is in the first message sent to the provided phone number in connection with registration for the Newsletter service. Unsubscribing in the manner indicated above from one of the Newsletter service channels does not mean automatic unsubscribing from the other Newsletter service channel. 

13. The Seller may at any time terminate the agreement for the provision of the Newsletter service with a one-month notice period for important reasons, understood as (a closed catalog):

a) changes in legal regulations governing the provision of electronic services by the Seller affecting the mutual rights and obligations specified in the agreement for the provision of the Newsletter service or changes in the interpretation of the above legal regulations due to court rulings, decisions, recommendations, or guidelines of relevant offices or bodies;

b) changes in the method of service provision caused solely by technical or technological reasons (in particular, updating the technical requirements specified in these Regulations);

c) changes in the scope or provision of services to which the provisions of the Regulations apply, by introducing new, modifying, or withdrawing existing functionalities or services covered by the Regulations by the Service Provider.

14. The Service Provider sends its statement as specified in the above paragraph to the email address provided by the Service Recipient during registration for the Newsletter service.

15. The Seller may terminate the agreement for the provision of the Newsletter service to the Service Recipient with a seven-day notice period or refuse them further right to use the Newsletter service, as well as restrict their access to part or all of the content referred to above, for important reasons, i.e., in the event of a gross violation of these Regulations by the Service Recipient, meaning situations where the Service Recipient (a closed catalog): uses the Newsletter in a manner inconsistent with applicable law and infringing on the rights of third parties, inconsistently with the provisions of the Regulations, and also inconsistently with the customs and principles of social coexistence adopted in this regard, in particular providing unlawful content.

Information on offer placement

16. Products presented in the lists on the Online Store are displayed in a specific order.
This order is manually set by the Seller (e.g., based on current marketing campaigns, promotions, or business decisions) and is not adapted to the individual characteristics, behavior, or preferences of the User.

17. The Online Store does not use automated tools or profiling algorithms to personalize search results or the order of presented Products.

Complaints regarding Electronic Services

18. Complaints related to the provision of Electronic Services can be submitted in any form. It is recommended to use the communication means indicated in § 1 para. 3 of the Regulations. 

19. An example complaint form is available below the content of the Regulations.  

20. The Seller responds to the complaint without undue delay, no later than 14 days from the date of its submission.

§4 TERMS OF PLACING ORDERS AND CONCLUDING SALES CONTRACTS

This is an important part of the Regulations, in which we explain how you can purchase our Products, i.e., place an Order, and then conclude a Sales Contract.  

1. Information presented in the Online Store constitutes only an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, addressed by the Seller to Users, including Customers, and not an offer within the meaning of the Civil Code provisions.

2. The main characteristics of the service, including the subject of the service and the method of communication with the User, are specified on the Product Page or in another appropriate manner for a given Product, within the Online Store. If a Product does not have specific features, properties, or functions (e.g., it is a defective product), the Seller will explicitly inform the User about this before the User places an Order. 

3. As part of the development of Products or services available in the Online Store and due to their specificity, the Seller may introduce restrictions on the methods of placing Orders for certain Products. If several Orders are placed simultaneously, and at least one of them is subject to the restriction mentioned above, this may affect the availability of order placement methods for the others as well.

4. A Sales Contract between the Customer and the Seller is concluded after the Customer has previously placed an Order.

 Placing Orders

 5. The Seller enables the User to place an Order via the Online Store in the following sequential manner:

a) The Customer adds the selected Product (or Products) to the Shopping Cart, then proceeds to the order form (purchase path);

b) The Customer logged into their Customer Account confirms the accuracy of the data necessary to place the Order in the order form.

c) A Customer who does not have a Customer Account must independently fill out the order form with the data necessary to place the Order. The form requires the following Customer data: first name and last name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and data regarding the Sales Contract: place and method of Product/s delivery.

d) In the case of Customers who are not Consumers, it is also necessary to provide the company name and tax identification number (NIP). In the case of Entrepreneurs – Customers, the Seller may ask for the entrepreneur's PKD numbers (Polish Classification of Activities).

e) In any case, providing outdated or untrue data when filling out the order form may prevent the fulfillment of the Order and the conclusion of the Sales Contract. 

f) When filling out the Order form, select the payment method for the Price and specify the delivery method of the Product, if it is subject to shipment. 

g) The Customer sends the Order to the Seller (makes an offer). For a Customer who does not have an Account and has not previously accepted the Regulations, acceptance of the Regulations and familiarization with the Privacy Policy are required.

h) Depending on the selected payment method for the Order, the Customer may be redirected to the websites of an external payment service provider to make payment or provide data for purchase in installments or under deferred payment.  

6. In response to the Order, the Seller immediately sends an automatic message to the email address provided by the Customer for this purpose, confirming receipt of the Order.

7. After verifying the Order, without undue delay, the Seller sends a message to the Customer's provided email address with:

i) confirmation of acceptance of one or more individual offers for Products made within the Order and confirmation of the conclusion of the Sales Contract (acceptance of the Order regarding the Products indicated in the message); or

ii) information about the inability to accept all offers for Products made within the Order, e.g., due to lack of payment.

8. The Sales Contract is concluded upon confirmation of the offer(s) from the Order, i.e., sending the customer an email message, as referred to above, regarding the Products indicated therein. 

9. Placing an Order means consent to receive a receipt / invoice, corrective invoice, and duplicates of these documents in electronic form, to the indicated email address. Along with the Order confirmation, the Seller sends a receipt / invoice. At the same time, the Customer declares that they will receive the above electronic invoices at the email address provided by them.

10. From April 1, 2026, a Customer who is an Entrepreneur (who provided a NIP number in connection with the Order) will receive invoices via the National e-Invoicing System (KSeF). Regardless of the above, the Customer will additionally receive a visualization of the invoice to their email address. If sending an invoice via KSeF is impossible, e.g., due to a standard failure, the invoice will be delivered after the failure is removed. 

11. If it is not possible to accept all or some of the offers placed within the Order, Customer Service will contact the Customer to:

a) inform the Customer about the inability to accept all offers placed within the Order; or

b) confirm the Customer's willingness to fulfill the Order in the part in which the Seller agreed to accept offers to conclude a Sales Contract. 

12. If the Customer does not accept any of the solutions described above, they may cancel the entire Order (for all offers), which does not affect their right to withdraw from the contract. Cancellation of the Order by the Customer releases the Seller from the obligation to further fulfill it. In the event of Order cancellation, the following point applies accordingly.

13. In the event that it is not possible to accept the offer(s) placed within the Order, the Sales Contract for the Products indicated by Customer Service will not be concluded, and the Seller will immediately, no later than within 14 days, refund the payments made by the Customer, to the extent that the Sales Contract was not concluded. 

14. Independently, the Seller may inform the Customer about the Order status, in particular by sending messages to the email address provided by the Customer, via SMS, or by contacting them by phone.

15. The Seller strives to ensure the availability of all Products and the fulfillment of the Sales Contract. In the event of inability to perform the service in extraordinary or unforeseen situations, and in other situations specified by law, relevant provisions of the Civil Code, including Articles 493-495 of the Civil Code, may apply, in particular regarding the obligation to immediately refund the performance to the Consumer.

16. The total value of the Order includes the Price, shipping costs, and any other costs of optional paid services selected by the Customer. The total price including taxes of the Product, as well as delivery costs and other costs, and if the amount of these fees cannot be determined – the obligation to pay them, are communicated to the Customer before placing the Order and before concluding the Sales Contract.

17. Promotional Campaigns valid in the Online Store do not combine, unless the provisions of the Promotion explicitly state otherwise.

18. Within the Online Store, the Seller offers only Products that meet the requirements specified in Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety, amending Regulation (EU) No 1025/2012 of the European Parliament and of the Council and Directive (EU) 2020/1828 of the European Parliament and of the Council and repealing Directive 2001/95/EC of the European Parliament and of the Council and Council Directive 87/357/EEC (hereinafter: GPSR) and other relevant provisions regarding product safety. On the Product Page, the Seller indicates data regarding the Product and its manufacturer, in particular: 

a) the name or business name, registered trade name or registered trademark of the manufacturer, and the postal and email address where they can be contacted; 

b) if the manufacturer is not domiciled or established in the European Union – the name or business name, postal and email address of the person responsible for product safety on their behalf;

c) information enabling product identification, including its image, type, and other product identifiers; and 

d) any warnings or safety information that should be placed on or in the packaging, or contained in an accompanying document in accordance with the GPSR or applicable EU harmonisation legislation.

19. In case of doubts regarding the above data or other matters related to product safety, the Customer may ask a question in any form using the contact details indicated in § 1 para. 3 of the Regulations. 

20. If it is found that the sold Product does not meet the requirements specified in the GPSR or other product safety regulations, the Seller reserves the right to contact the Customer to inform them of this fact, provide appropriate declarations, or retrieve the Product.

§5 PAYMENT METHODS AND TERMS FOR THE PRODUCT

We are flexible – our Store offers various payment methods. Check how you can pay for your Order. 

1. The Seller provides the Customer with various payment methods for the Order through trusted payment intermediaries:

a) electronic payments (e.g., BLIK, PayU);

b) payment card payments;

c) deferred payments (PayPo);

d) traditional bank transfer payments. 

2. Possible current payment methods are specified in the Online Store and presented before the Customer places an Order and before concluding a Sales Contract. Available payment methods may depend on the delivery method selected by the Customer or the characteristics of the Product. Available payment methods may change when placing several Orders simultaneously, especially due to the Products covered by them.

3. If the Seller does not receive payment from the Customer, Customer Service may contact the Customer to remind them about the payment and abandoned cart, including by sending an email (transactional email). If payment is not recorded or confirmed by the payment operator within 2 days of placing the Order, the Seller may ask the Customer to pay, setting an additional period of 2 days. After the additional period expires without effect, the Order is cancelled, and the Sales Agreement is not concluded.

4. The Customer may also cancel the Order without incurring consequences until receiving a message about the Order being shipped, by contacting the Seller via Customer Service, which does not affect their right to withdraw from the contract.

§6 COST, METHODS AND DELIVERY TIME OF THE PRODUCT

Product delivery is a very important part of Order fulfillment. We strive to deliver the product to you as quickly as possible.

1. Product delivery is carried out by an external company - a postal operator (e.g., a courier company or a company that handles pick-up points), chosen by the Customer during the Order placement.

2. Product delivery to the Customer is paid, unless the Customer placed an Order with free delivery, after meeting the free delivery criteria or during a Free Delivery Promotional Campaign. Currently available Product delivery costs are indicated to the Customer before placing the Order and concluding the Sales Agreement.

3. Available delivery methods may depend on the payment method chosen by the Customer or the characteristics of the Product. Available delivery methods may change when placing several Orders simultaneously, especially due to the Products covered by them.

4. Delivery is carried out as efficiently as possible from the date of Order confirmation within the period indicated on the Product Page. The total delivery time of the ordered Product consists of:

a) the time for the Seller to prepare the order for shipment (up to 6 weeks from the date of Order confirmation by the Seller). In the case of ordering several Products, the Order will be handed over for delivery after the Product with the longest preparation time has been prepared;

b) and the time for the selected courier company or other postal operator to deliver the Product. The shipping time by the courier company or other postal operator is indicated at the Order placement stage and depends on the type of Product ordered and the terms of the given courier company or other postal operator.

5. In extraordinary situations, the delivery period may be extended, of which the Seller will inform the Customer (e.g., sales period, holiday season, unforeseen circumstances such as a pandemic outbreak). In such a situation, the Seller will immediately inform the Customer about the new estimated date and allow withdrawal from the contract.

6. In the event of an extension of the Order preparation period or Product delivery time, the Seller reserves the right to contact the Customer to inform them about the reason for the delays and the new, planned delivery date.

7. The order shipping time may be extended for Products that require customization according to the Customer's order. The Customer will be informed about the shipping date on the Product Page or during Order placement.

8. When collecting the Product shipment from the courier or postal operator, the Customer should, if possible, verify with the carrier that the Product has been delivered in its entirety, without defects. We recommend checking the shipment in the presence of the courier and preparing a damage report, however, the absence of a report does not limit the right to complain.

9. Courier companies, postal operators, and companies operating collection points have their own regulations regarding the method of delivery service (including any complaints regarding delivery, time and method of reporting any damage to the shipment, and other important issues) – detailed information in this regard can be found on the websites of the companies carrying out the delivery. Please familiarize yourself with these terms before choosing a delivery method.

§7 REVIEWS POSTED IN THE ONLINE STORE

Our Store, like many other e-commerce entities, collects product reviews. We strive for this process to be as transparent as possible. We value reliable opinions. Therefore, in this part of the Regulations, we explain the rules applicable in our Store during the process of posting reviews and comments.

1. All customer reviews about products purchased in the Online Store are verified. The Online Store obtains reviews only from people who have actually made a purchase.

2. After receiving the ordered Products, the Customer may be asked to voluntarily add a review about the purchased Product.

3. The Customer can add a review about the Products using a dedicated link for submitting reviews (sent by the Seller or an external company acting on behalf of the Seller).

4. In collecting reviews, the Seller cooperates with Zaufane sp. z o.o. with its registered office in Rzeszów, entered into the register of entrepreneurs of the National Court Register kept by the District Court in Rzeszów, XII Commercial Division of the National Court Register, under KRS number: 0001057326, NIP: 5170439594, REGON: 526350112. More information about our partner and how they process data can be found here: https://zaufane.pl/polityka-prywatnosci.

5. By filling out the review form, the Customer agrees to the publication of subjective content about the purchased Product and the sharing of personal data to the extent necessary to post the review. Depending on the adopted review mechanism, the Customer may be asked to provide a comment, a number of stars (e.g., from 1 to 5), or to indicate the level of satisfaction or dissatisfaction with the Product.

6. Reviews posted in the Online Store are not sponsored in any way, and their content does not affect the terms of future contracts concluded with the Seller.

7. The Online Store generally posts all reviews, both positive and negative, unless their content violates the provisions of the Regulations or applicable law.

8. Reviews posted in the Online Store are verified to ensure they are made by Customers who have actually purchased the Product.

9. For Customers who receive an email request for a review, we assure that such an email is sent only to those who have purchased and received the Product.

§8 PRODUCT COMPLAINT

We pay great attention to the careful execution of our products. However, if you have any reservations about a purchased item – check how easily you can file a complaint with us.

1. The Customer, being a Consumer and an Entrepreneur – Consumer, is entitled to file a complaint about the purchased Product.

2. The Seller is responsible for the conformity of the performance with the contract, in particular, is obliged to deliver to the Customer a Product free from defects and in accordance with the concluded Sales Agreement. The Seller is not responsible for the lack of conformity of the Product with the Agreement to the extent specified in Article 43b section 2 or 3 of the Consumer Rights Act, if the Consumer was explicitly informed that a specific feature of the Product deviates from the requirements of conformity with the Agreement and explicitly and separately accepted its features at the latest at the time of concluding the Sales Agreement.

3. The Seller is responsible for the lack of conformity of the Product with the Agreement existing at the time of its delivery to the Consumer and revealed within 2 years from that moment, unless the useful life of the Product is longer.

4. A complaint can be filed by the Customer in any form. We encourage you to file a complaint using the communication forms available in point 1.3 of the Regulations.

5. In case of non-conformity of the Product with the Agreement, the Customer, being a Consumer and an Entrepreneur-Consumer, is entitled to the rights specified in chapter 5A of the Consumer Rights Act (hereinafter: lack of conformity of goods with the contract).

6. In case of non-conformity of goods with the contract, the Consumer may demand:

a) its repair;

b) or replacement.

7. The Seller may carry out a replacement when the Consumer requests repair, or the Seller may carry out a repair when the Consumer requests replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer:

a) is impossible;

b) or would entail excessive costs for the Seller.

8. If repair and replacement are impossible or would entail excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract.

9. The Seller will, at its own expense, repair or replace the goods within a reasonable time from the moment the Seller was informed by the Consumer about the non-conformity of the goods with the contract. The Consumer is obliged to make the goods subject to repair or replacement available to the Seller. The Seller will collect the goods at its own expense.

10. The Consumer is also entitled to submit a statement about a price reduction or withdrawal from the Sales Agreement, when:

a) the Seller refuses to bring the goods into conformity with the contract;

b) the Seller fails to bring the goods into conformity with the contract;

c) the lack of conformity of the goods with the contract persists, even though the Seller attempted to bring the goods into conformity with the contract;

d) the lack of conformity of the goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior demand for repair or replacement of the goods;

e) the Seller's statement or circumstances clearly indicate that the Seller will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.

11. In the event the Consumer submits a statement of price reduction, the amounts due as a result of exercising this right will be refunded to the Customer no later than 14 days from the date the Seller receives the Customer's statement of price reduction. The refund will be made using the same payment method the Customer used when paying for the goods, unless the Customer explicitly agrees to another refund method.

12. If the Consumer exercises the right to withdraw from the contract in the situations referred to in Article 43e paragraph 1 of the Consumer Rights Act, the Customer shall return the goods to the Seller immediately. All costs associated with returning the goods in the circumstances indicated in the preceding sentence shall be borne by the Seller. The Seller shall refund the purchase price within 14 days from the date of receiving the goods or proof of their dispatch.

13. The Seller is responsible for the lack of conformity of the goods with the contract existing at the time of its delivery and revealed within 2 years from that moment. In case of revelation of the lack of conformity of the goods with the contract within the above period, the Customer's claims resulting from the lack of conformity of the goods with the contract become time-barred in accordance with legal provisions.

14. The Seller will respond to the Customer's complaint immediately, no later than within 14 days from the date of its receipt. Otherwise, it is considered that the complaint has been accepted by the Seller.

15. It is recommended that the Customer provides in the complaint description:

a) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect;

b) a request for the method of bringing the Product into conformity with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement; and

c) contact details of the person filing the complaint (name and surname, correspondence address, phone number, e-mail address) – this will facilitate and speed up the Seller's consideration of the complaint. The requirements given in the preceding sentence are merely recommendations and do not affect the effectiveness of complaints filed without the recommended complaint description.

§8 OUT-OF-COURT COMPLAINT AND CLAIM RESOLUTION METHODS AND RULES OF ACCESS TO THESE PROCEDURES

We believe that in case of disagreements with the Customer, it is worth discussing and striving for mutual understanding through amicable means. See how we can resolve a dispute.

1. The use of out-of-court complaint and claim resolution methods is voluntary. The following provisions are for informational purposes and do not constitute an obligation for the Seller to use out-of-court dispute resolution methods. The Seller's statement of consent or refusal to participate in out-of-court consumer dispute resolution proceedings is submitted by the Seller on paper or other durable medium if, following a complaint filed by the Consumer, the dispute has not been resolved.

2. The rules for conducting out-of-court consumer dispute resolution proceedings and the obligations of entrepreneurs in this regard are separately defined in legal provisions (including, in particular, in the Act of September 23, 2016, on out-of-court consumer dispute resolution) or in regulations applied by relevant entities competent in consumer dispute resolution. Detailed information on the possibilities for the Customer, being a Consumer, to use out-of-court complaint and claim resolution methods and the rules of access to these procedures may be available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Trade Inspection, and particularly also at the following internet address of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl. The President of the Office of Competition and Consumer Protection maintains a public register of entities authorized to conduct out-of-court consumer dispute resolution proceedings.

3. The Customer, being a Consumer, has the following exemplary possibilities of using out-of-court complaint and claim resolution methods:

a) The Customer is entitled to apply to a permanent amicable consumer court, referred to in Article 37 of the Act of December 15, 2000, on Trade Inspection, for resolution of a dispute arising from the concluded Sales Agreement.

b) The Customer can obtain free assistance in resolving a dispute between the Customer and the Seller, also by using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Consumer Federation, Association of Polish Consumers).

§10 RIGHT OF WITHDRAWAL FROM THE CONTRACT (RETURNS)

We understand that sometimes consumers want to exercise their statutory right to return. We fully understand this. Check how quickly and easily you can withdraw from a distance contract with us.

1. The Customer, being a Consumer, who has concluded a distance contract or a contract off-premises, may withdraw from it without giving any reason and without incurring any costs, other than those provided for by law, within 14 days from the date of taking possession of the purchased Product. The regulations of this point of the Regulations also apply to an Entrepreneur – Consumer who declares that they exercise the right to withdraw from the contract based on the Act of May 30, 2014, on consumer rights, because they concluded a contract directly related to their business activity, and the contract itself is not of a professional nature for them.

2. To meet the deadline, it is sufficient for the Consumer or Entrepreneur – Consumer to submit a statement to the Seller before its expiry. The Consumer or Entrepreneur – Consumer may submit any unambiguous statement in which they inform about their withdrawal from the Sales Agreement.

a) if the 12-day period for informing the Seller of the wish to withdraw from the Sales Agreement is exceeded;

b) in situations referred to in art. 38 of the Consumer Rights Act, in particular in the case of Sales Agreements concerning non-prefabricated Products, manufactured according to the Customer's specifications or serving to satisfy their individualized needs.

§11 INTELLECTUAL PROPERTY RIGHTS

In this section, we indicate which intellectual property rights we protect on our website and what rules you must observe.

1. All rights to the Online Store, and in particular proprietary copyrights, intellectual property rights to its name, internet domain, as well as to forms, legal documents, logos, trademarks, text, graphics, photos, and other content posted by the Seller, belong to the Seller, and their use may only occur in a manner consistent with the Regulations.

2. It is prohibited to copy, duplicate, modify, multiply or distribute any part of the Online Store, the Service or their elements without the prior written consent of the Seller, except in cases expressly permitted by the provisions of applicable law and these Regulations. The Seller may take steps, including through court proceedings, to protect its own interests and those of the Customers of the Online Store.

3. The rights to use, copy and distribute data available in the Online Store are subject to the provisions of the Act on Copyright and Related Rights.

4. The use of Online Store data for commercial purposes may take place after prior notification to the Seller and obtaining written consent from them.