1. A complaint may be filed by the Customer, for example:
a. in writing to the address: youngDECO Sp. z o.o., ul. Odolańska 10, 02-560 Warsaw,
b. electronically to the address: shop@youngdeco.com,
c. or by phone at: +48 531 749 401
2. If you prepare the complaint letter yourself, it is recommended that the Customer include the following in the complaint description:
a. order number;
b. information and circumstances regarding the complaint, in particular the date of disclosure of non-conformity of the goods with the contract (defect);
c. desired method of resolving the complaint: replacement or repair;
d. when the above forms are impossible or too burdensome to implement in accordance with the Consumer Rights Act: complaint return or price reduction;
e. contact details of the person filing the complaint;
f. address where the goods can potentially be picked up – this will help and speed up the processing of the complaint.
3. We will respond to your complaint as soon as possible, no later than 14 days from the date of its receipt.